Return & Refund
Returns & Refund Policy
1. Overview
We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the terms outlined below.
2. Return Eligibility
To be eligible for a return:
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Items must be unused, unworn, and in the same condition that you received them.
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Items must be returned in their original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Return requests must be made within 7–14 days of delivery.
3. Non-Returnable Items
The following items cannot be returned or refunded:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Hygiene-sensitive items (if applicable)
4. Return Process
To initiate a return:
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Contact us at [your email/contact page].
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Provide your order number and reason for return.
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Once approved, you will receive instructions on how to return your item.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
5. Refunds
Once we receive and inspect your return:
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You will be notified of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days.
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Refunds will be issued to your original method of payment.
6. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your payment provider, as processing times may vary.
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If the issue persists, contact us at reviastore72@gmail.com
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details and images (if applicable).
8. Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with proof (photos/videos), and we will resolve the issue promptly.
9. Contact Us
For any questions regarding returns and refunds, please contact us at:
Email: reviastore72@gmail.com
Phone: +923297094232
This policy is subject to change without prior notice.